Customer Service

Concierge is located on the southeast side of the Centre. Enter through the South entrance (off Fraser Highway) and take the first right towards Hudson’s Bay. Our team can provide you with centre information along with:

  • Gift cards, gift wrapping & gift ideas
  • Seasonal gift with purchase & enter-to-win promotions
  • Store & special events information
  • Complimentary stroller loan
  • Complimentary wheelchair loan
  • Complimentary portable cell phone charger loan
  • Shopping centre employment opportunities
  • Emergency “jump starts” for vehicles
  • Transit, accommodation, tourism & attraction information
  • Lost & found
  • SPC Card™ sales


  • Family restroom in the food court along with a Mother’s room
  • Walking Club
  • Bike racks
  • Electric car charging service (located on both the West (T&T) and North (Starbucks) parking lots)

Gift Wrapping

Our gift wrap service is available at Concierge year-round. Choose from a selection of gorgeous Willowbrook branded gift wrap and ribbons to suit your occasion.

  • Small: $3.00
  • Medium: $4.00
  • Large: $6.00
  • Extra Large: $10.00
  • Huge: $12.00
  • Gift Boxes: $2.00

Gift Cards

Give the Gift of Choice!

We make gift-giving for birthdays, weddings or any special occasion easy. Visit our Concierge to make your purchase today. Gift cards are available in denominations of $10 to $500. Cash, Interac, Visa and MasterCard are all accepted.

Gift cards are accepted at the majority of Willowbrook’s 140 merchants including Hudson’s Bay, Toys“R”Us, and Sport Chek. Please note however that the following retailers currently do not accept our gift card: Bailey Nelson Eyewear, Bell, Fraser Valley Orthodontics, Freedom Mobile, Koodo, Little Mountain, Shaw, TBooth Wireless, T&T Supermarket, Virgin Mobile, Willow Dental, Willowbrook Dental Clinic, Willowbrook Drycleaning & Alterations and Willowbrook Lotto Centres. Gift Card acceptance is subject to change without notice.

Willowbrook gift cards are not redeemable for cash. As well, they cannot be used to pay on a credit account, for “card not present” preauthorized transactions or, for tips. They are also non-refundable. In the case of returning retailer purchases, refunds are subject to the individual retailer’s return policy.

Tip: Before you Shop… Stop and check your balance by

Visiting www.getmybalance.com, calling 1.800.635.0506 or visiting Concierge.

Gift cards are subject to the following terms and conditions:

This gift card is issued by Peoples Trust Company.

Willowbrook gift cards do NOT expire and have no activation fees. Willowbrook Shopping Centre is not responsible for lost or stolen cards.

Lost Gift Cards

Never fear! You can replace your gift card by going to our Concierge. All we need is your original gift card purchase receipt. The fee for replacing your lost or stolen card is $5.

Corporate Orders

Have a special event, want to reward an employee or simply celebrate a job “well done”? Let us help you put together that special incentive package! Of course, we need a bit of time for large requests but we’d be happy to assist! Placing an order for $250 or more in cards? Call Our Concierge at 604.530.4492 to find out about our additional $10 bonus Willowbrook Gift Card per $250 large gift card order.


SPC Card

SPC has gone digital! As of August 1 2020, the SPC membership will be digital-only. All physical memberships currently in the market will expire on July 31, 2020, and will no longer be available for purchase. Moving forward, members will be able to redeem offers through the app at Willowbrook.

Website: www.spccard.ca

Walking Club

The Willowbrook Walking Club is an initiative of Willowbrook Shopping Centre. Members of the Walking Club meet every morning and walk the Centre.

As well as the benefits of exercise, members enjoy monthly breakfasts held in the Centre’s Food Court. Year-round, the Centre is a secure, dry and warm environment for members to walk and socialize. Join our 50+ members for fun!

Interested in joining? Call Dixie Platt at 604.530.4477.

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